Our hearts go out to all who have been impacted by the tragic crash of the UPS cargo plane at the Louisville Muhammad Ali International Airport . In solidarity with our community, the city of Louisville and partner organizations have activated dedicated resources to support families, victims and neighbors during this difficult time.

Family Assistance Center
A center has been established at the Louisville Metro Police Department (LMPD) Training Facility, located at 2911 Taylor Boulevard. Here, families and loved ones of those affected can receive emotional support, information and guidance. The center is staffed by the American Red Cross, LMPD Victim Services, chaplains and other professional support teams. Louisville.gov+1

Key Information & How You Can Help

• If you are looking for a loved one or have questions about someone involved in the incident, the Family Assistance Center is the primary point of contact. Please avoid going directly to hospitals or the scene for updates, so that professionals can manage the process and avoid confusion. WHAS11+1

• Residents are asked not to touch or move debris from the crash site, and to report any suspicious or crash-related items through the city’s reporting channels.

• A shelter-in-place order was issued for the initial aftermath in the affected area. While the zone has been reduced, residents in the immediate crash proximity should remain alert to updates on air and water safety.

• A special emergency relief fund, the Team Kentucky Emergency Relief Fund, is now open for donations. Funds will support funeral and burial expenses, assist recovery efforts and provide help to families facing hardship because of this event. Every dollar donated will go directly to affected individuals and families.

• Our Community Stands Together
  The tragedy marks a profound moment for our region — many of us know someone affiliated with UPS, or live in neighborhoods near the airport. The contributions made by first-responders, medical teams and volunteers have been tremendous. It’s in moments like these that our community’s strength and compassion shine.
  Mayor Greenberg has emphasized that while the investigation continues, the priority remains to support families, maintain safety and begin healing together.

For More Information & Updates
We encourage anyone with concerns, questions or who needs support to visit the Family Assistance Center at 2911 Taylor Boulevard or call the numbers listed on the city’s official website. More information will continue to be shared as the city and partner agencies release updates.